Contact Us


Appointments are available in our Carson City office only on Thursdays. To schedule an appointment please call Member Services at 775-684-7000 or 702-486-3100.

Commonly Asked Questions

Answers to common questions can also be found under the FAQs, How-Tos, or Getting to Know Your Plan sections of this site.

Claims, Benefits or Specific Plan-Coverage Questions

If you have claims, benefits or specific plan-coverage questions please contact your plan carrier.

Contact the Public Employees' Benefits Program

3427 Goni Road, Suite 109
Carson City, NV 89706
Local Telephone: 775-684-7000 or 702-486-3100
Out-of-State/Long Distance: 1-800-326-5496
Fax: 775-684-7028

PEBP Call Center Hours: Monday through Friday 8am – 5pm PST (Closed on State Holidays)

Call Center Options:

  • PEBP E-Portal Password resets or other login issues. Press 1
  • Talk to a PEBP Member Services Unit representative regarding eligibility, coverage, rates, enrollment, retirement benefits or general information. Press 2
  • Talk to CoreStream regarding voluntary products including deductions and billing. Press 3
  • If you have a question regarding medical, dental, or prescription claims, your HSA, non-Medicare HRA, FSA, or ID cards. Press 4 and listen to the following options:
    • If you are on the CDHP, EPO or LOW DEDUCTIBLE PPO and have questions about your medical claims, FSA or need an ID card, press 1 to talk to UMR.
    • If you have questions about your HSA or non-Medicare HRA press 2 to talk to HSA Bank.
    • If you are on the CDHP, EPO or LOW DEDUCTIBLE PPO and have questions regarding your prescription drug coverage, press 3 to talk to Express Scripts.
    • If you are on the Health Plan of Nevada HMO and have a question regarding your medical or prescription benefits, ID cards or claims, press 4 to talk to Health Plan of Nevada (HPN).
    • If you are enrolled in PEBP dental coverage, regardless of what medical plan you are on, and have a question regarding your dental benefits, claims or need a new dental ID card, press 5 to talk to UMR.
  • Talk to a PEBP staff member regarding deductions, premium billing, general accounting or if would like to make a payment. Press 5
  • Talk to VIA Benefits Medicare Exchange if you are claiming Medicare and/or have a question regarding your HRA Funding. Press 6

Messaging & Email

All PEBP participant related questions must be sent through the participants E-PEBP Portal Login. A PEBP representative will review and respond to you through your portal. The message will remain visible so you can go back and reference it at any time. Portal messages are answered in the order that they are received.

The PEBP member services email no longer accepts attachments. Any general questions can be emailed to PEBP Member Services at Only general questions and questions by non-PEBP participants will be answered through this email.

Submit Supporting Documents

Please submit your supporting documents to us using the Secure Document Upload Form.

Submit Public Comment to PEBP Board


Please submit your public comment using the Secure Public Comment Form. Public comment must be received no less than 48 hours before a scheduled board meeting. Comments received too close to the board meeting will not have time to be reviewed by board members.

Filing an Appeal

If you need to file a level 2 appeal, please use the Appeal Form.