Plan Contacts

 

Click on the UMR logo to log into your account. 

Third-Party Administrator for the Consumer-Driven Health Plan (PPO), the Low Deductible Plan (PPO), the Exclusive Provider Organization Plan (EPO), PPO Dental Plan, and Flexible Spending Accounts.

Level 1 Claim Appeals can be filed online through the member’s UMR portal under “I need to… Submit Medical Claim Appeal”

For those with FSAs and for those who still have HSA funds with HealthSCOPE Benefits, click the link below to add your UMR debit card into your mobile wallet. Most PEBP participants have HSA/HRA accounts with HSA Bank (keep scrolling down to see HSA Bank below).

Group Number: 76414946

Customer Service: 1-888-763-8232
P.O. Box 8022
Wausau, WI 54402-8022
1-888-7NEVADA (1-888-763-8232)

HealthSCOPE Benefits Customer Service: 1-501-508-4085

Corestream is a third-party provider for consolidated payroll deduction billing and voluntary benefits brokerage services.

PEBP’s voluntary products include: The Standard Group Accident Insurance, Critical Illness and Hospital Indemnity Insurance; The Standard Long or Short-Term Disability Insurance; The Standard Voluntary Life Insurance; VSP Vision, Liberty Mutual Auto and Home Insurance; Legal Ease Legal Services; ID Watchdog Identity Theft Protection; and Nationwide Pet Insurance.

Customer Service: 1-775-249-0716
Email: pebpcustomercare@corestream.com

Click on the logo above to search for in-network providers. 

Sierra Health-Care Options is the PPO provider network for members in southern Nevada enrolled in the CDHP (PPO) and the LD (PPO), including participants who reside in and want to utilize services in Clark, Esmeralda, and Nye counties. PPO members in southern Nevada are encouraged to confirm the network status of provider(s) before receiving health care services.

Click on the logo above to search for in-network providers.

UnitedHealthcare Choice Plus Network is the PPO and EPO provider network for all out-of-state and northern Nevadan members enrolled in the CDHP, the LD, or EPO plan, including participants who reside in and want to utilize services out-of-state or in Washoe, Carson, Douglas, Storey, Lyon, Churchill, Pershing, Humboldt, Mineral, Lander, Eureka, White Pine, Lincoln, and Elko counties. Out-of-state and northern Nevadan members enrolled in a PPO or EPO plan are encouraged to confirm the network status of provider(s) before receiving health care services.

Diversified Dental Services PPO Dental Providers in Nevada and Principal Preferred Provider Dental Network for all other states.

Customer Service: 1-866-270-8326
Email: ProviderRelations@ddsppo.com
5470 Kietzke Lane, Suite 300
Reno, NV 89511

Customer Service: 1-855-889-7708
Benefits and Prescriptions: 1-800-282-2881
Accredo Specialty Pharmacy: 1-877-ACCREDO (1-877-222-7336)

P.O. Box 66566
St. Louis, MO 63166-6566

Click the logo above to Log into your account. 

HSA Bank is the Health Savings Account (HSA) and Health Reimbursement Arrangement (HRA) provider. Please note, if the CDHP medical coverage terminates for any reason, including changing health plans, or changing from the CDHP with an HRA to an HSA during open enrollment, any remaining funds in the HRA account will revert to PEBP on June 30th.

Customer Service: 1-833-228-9364

Click the logo above to visit their website.

Customer Service: 702-242-7300 or 1-800-777-1840
2720 N. Tenaya Way
Las Vegas, NV 89128-0424

Click the logo above to visit their website.

Individual Medicare Market Exchange for Retirees with Medicare Parts A and B.

Please note that hold times with Via Benefits are longer than normal during annual Medicare Open Enrollment from October 15 – December 7th.

Customer Service: 1-888-598-7545
Claims Fax: 1-855- 321-2604
HRA Onsite Assistance Appointments: 1-844-266-1395

UnitedHealthcare administers the basic life insurance policy offered to eligible active and retired members effective 7/1/2022.

Group Number: 370074

Customer Service: 1-888-763-8232

UnitedHealthcare Specialty Benefits
P.O. Box 7149
Portland, ME 04112-7149

The Member Assistance Program (MAP) and Travel Assistance are included as part of the basic life insurance policy for eligible participants.

For MAP support call 1-877-660-3806, TTY 711

For Travel Assistance support call:
1-410-453-6330
toll free at 1-800-527-0218
or email assistance@uhcglobal.com

Voluntary Life, Short-Term and Long-Term Disability Insurance, Accident Insurance, Critical Illness, Hospital Indemnity

For basic life insurance death claims where the participant was deceased prior to 7/1/2022 contact The Standard.

Customer Service: 1-888-288-1270
920 SW Sixth Avenue
Portland, OR 97204

 

Click on the Real Appeal logo to visit their website. 

Available to all Consumer Driven Health Plan (CDHP), Low Deductible Plan (LD), Exclusive Provider Organization Plan (EPO) and Health Plan of Nevada (HPN) participants for $0 copay. Start living a healthier, happier life with help from Real Appeal, a free online weight management program proven to help you achieve real, lifelong results.

Click the logo above to visit their website.

Doctor on Demand connects CDHP, LD, and EPO plan participants face-to-face with a board-certified doctor or licensed psychologist (by appointment) on your smartphone, tablet or computer through live video. 

Email: support@doctorondemand.com
Customer Service: 1-800-997-6196

2nd MD helps connect you with board-certified, leading doctors across the country for an expert second opinion via video or phone within 3 to 5 days. The Care Team coordinates all the details, so you can focus on one thing – getting the best care possible.

Customer Service: 1-866-841-2575

 

Click on the Hinge health logo to visit their website.

Consumer Driven Health Plan (CDHP), Low Deductible Plan (LD), and Exclusive Provider Organization Plan (and EPO) participants and your eligible dependents have access to Hinge Health’s programs for muscle and joint pain for $0 copay. Hinge Health is moving people beyond pain by transforming the way it is treated and prevented by connecting people, digitally and in person, with expert clinical care. Using advanced technology and AI, a team of clinical experts guides people through personalized care directly from their phone. It is proven to reduce pain by 68%, prevent 42% of new opioid prescriptions, and avoid one in two unnecessary surgeries.

Call Hinge Health at (855) 802-2777

Available to PEBP's self funded participants enrolled in the Consumer Driven Health Plan (PPO), Low Deductible Plan (PPO), and Exclusive Provider Organization Plan (EPO) at no additional cost as part of your insurance benefit.

Carrum Health helps eligible members and their dependents get surgical care from the top hospitals and surgeons in the country, often at little to no cost. Covering over 100 procedures including: knee, hip, shoulder, spine, heart, weight loss surgeries, cancer care and more.

Call Carrum Health: 888-855-7806

The State of Nevada Public Employees’ Benefits Program (PEBP) has contracted with Sierra Health-Care Options to provide utilization management (UM) services and large case management (CM) services. In addition to these services, Sierra Health-Care Options specializes in transplants.

Utilization Management Company
Customer Service: 1-888-323-1461
Fax: 1-800-288-2264

Sierra Health-Care Options, Inc.
PO Box 15645
Las Vegas, NV 89144

AGIS Network provides caregiving resources, Long Term Care (LTC) insurance education, and enrollment support for employees and their family. 
Contact AGIS Network for assistance at 1-877-485-2318 or at LTCHelp@agis.com

Click the logo above to visit their website.

 

PEBP has teamed up with Amplifon to offer you quality hearing health care. If you think you may have hearing loss and are interested in a hearing exam or hearing devices, please click here for more information.
Customer Service: 855-532-0753 TTY:711