How do I change my name?

Submit a copy of your updated driver's license or social security card through our secure document upload form below. Please be sure to include the name currently listed on your account and what it needs to be changed to, your PEBP ID and the last four of your SSN to ensure the document is associated with the correct account.

This applies to: Active Employees, Medicare Retirees & Pre-Medicare Retirees

How do I change my contact information (address, email, phone number) with PEBP?

You can update your contact information including your address, phone number and email address by logging into your E-PEBP portal and submitting a question. Additionally, you may call Member Services at 775-684-7000, 702-486-3100 or 1-800-326-5496 and select option 2 to have your contact information updated over the phone.

This applies to: Active Employees, Medicare Retirees & Pre-Medicare Retirees

How do I submit supporting documentation?

You can upload documents in your E-PEBP portal for an accompanying event or attach the document(s) to our secure document upload form on our Contact Us page under Supporting Documents.

This applies to: Active Employees, Medicare Retirees & Pre-Medicare Retirees

I am a CDHP, LD, or EPO participant, how can I order a replacement ID card?

1. Login to the E-PEBP Portal
2. Select Click here to access ‘UMR’ under Quick Links on the left-hand side of the page
3. Once on the UMR website, click on “ID Card” under the myMenu tab on the left side if the page. Here you can view, order, or fax your ID card to a provider.

Still need help? Contact UMR at 1-888-763-8232.

This applies to: Active Employees & Pre-Medicare Retirees

I am a CDHP, LD, or EPO participant, how do I view my claims?

1. Login to the E-PEBP Portal
2. Select Click here to access ‘UMR’ under Quick Links on the left-hand side of the page
3. From the UMR home page, click on "Claims" tab under myMenu to view current and past medical and dental claims

Still need help? Contact UMR at 1-888-763-8232.

This applies to: Active Employees & Pre-Medicare Retirees 

How do I establish an online account?

1. Login to the E-PEBP Portal
2. Click on Create an account to set up a new E-PEBP Portal account
3. Provide your identifying information and follow the prompts to set up your account
4. Select and provide answers to your security questions
5. Set your password; your password must be between 8-15 characters, contain at least one number, and have at least one uppercase and one lowercase letter

This applies to: Active Employees, Medicare Retirees & Pre-Medicare Retirees

How do I unlock my PEBP account?

Locked out of your e-PEBP portal? Need to reset your password? Want your PEBP ID number? View PEBP's step-by-step guide to Reset Your Password and Retrieve Lost Password.

This applies to: Active Employees, Medicare Retirees & Pre-Medicare Retirees

How do I submit a basic life insurance claim?

When an active employee or retiree who is covered by a PEBP Plan passes away, they may be entitled to a basic life insurance benefit. Claimants must provide a copy of the participants certified death certificate and complete a Life Claim Form. For more information on how to initiate a life insurance claim, please visit https://pebp.nv.gov/Plans/basic-life-insurance/.

This applies to: General, Modifying/Canceling Coverage, Qualifying Life Events